Hmmm. what to say...I don't particularly enjoy hearing books read to me so I think that is unlikely that I would ever download a book. That being said...I do enjoy radio plays (thanks Beth for ordering the Torchwood series) and if there was a particular actor that I thought would be entertaining to listen to I may 'deign' to listen to a book being read to me.
I have listened to some podcasts of radio programs that I either missed or didn't have live access to. I seem to always find the ones that you can't download and in most cases I would have like to have been able to download the podcast to my iPod so I didn't have to sit at my computer to listen to it.
Instant messaging. Again I'm not too sure that I would "chat" with someone that way. If I wanted a conversation I would probably pick up the phone. On the other hand if it is a quick and easy question it may be more efficient to IM. I could see IM being useful to library staff to find out if the person they need to talk to is available and if they are in their office or a service desk.
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